To retain customers you should know these things

In today's highly competitive beverage business, customer retention is extremely important to ensure your success. In this article, we'll explore what it takes to retain customers in the beverage business, from understanding your audience, creating an enjoyable experience, to using effective marketing methods. fruit.

1. THE STORE HAS SIGNATURES
First talk about a signature dish (also known as a signature dish) is a dish, drink or product that is identified as a symbol representing a certain restaurant, eatery, brand or place. Signature dishes are often unique, special and different from other dishes on the menu. Usually designed and developed to make a strong impression on customers and play an important role in creating the reputation and brand image of a business location. This dish can be a dish that is made with special ingredients, has a unique cooking method or presentation, or has unique flavors and aromas that are unforgettable.

The signature dish will be the highlight of your restaurant

Signature dishes are often promoted and suggested especially in the menu of a restaurant or eatery, and can become the highlight and destination of customers when visiting a particular place. This is also a way to retain customers by creating a unique experience and not spending a dime on marketing.

2. USE 2 SIZE OR MORE TO UP SIZE

The shop's use of 2 or more sizes helps the ability to increase revenue from the up-sale to increase the size, which will make customers lost in the maze of orders of brands that most of us have ever met and you will easily easily implement the "Up size" promotion.
When you enter any shop to order at the counter, you will look at the menu board and be asked by the cashier if you use a medium or large size but of course will never ask if you use a small size, because to aim to increase revenue for the restaurant.

Your shop should have 2 or more sizes to increase sales

3. SELL WITH CAKE OR DISH 

Any restaurant that has an eye-catching cake cabinet and displays snacks right at the order counter will make customers when ordering drinks have an urge to use more cakes or snacks while the shop does not spend too much. charge for this portion of cakes and snacks because they are almost ready-made.

Decorating the cake cabinet right at the order counter will urge customers to buy the accompanying cake

4. DECOR
This will bring attractiveness to the shop's products to help customers have a good experience and at the same time, customers will market for free for that shop by taking photos and posting on social networking sites.

Decorating beautiful drinks is also a way of marketing

5. CLEAN AND COOL CLEAN SPACE

Certainly, the first thing about experiencing a restaurant is the cleanliness and coolness of that restaurant, which will make customers comfortable and remember those good experiences to come back unconsciously.

Currently, the trend of taking photos of customers' check-ins is very popular, if your shop has a nice and airy space, it will definitely be a new customer check-in point.

The space is beautifully decorated and airy

To increase the comfort of customers, you should equip with a light essential oil scent, coffee or lavender scent to contribute to the attractiveness of the shop.
Enhance hygiene such as sidewalks, glass, gardens, especially Toilets!

6. STAFF ATTENTION WHEN LOOKING FOR CUSTOMERS ONLY

The fact that the shop is empty but I still have the opportunity to serve the remaining customers will help the shop still operate and have the opportunity to change if the staff at that restaurant still work in the same mindset. professional and not subjectively ignore the omissions and mistakes in business.

Staff attitude is a plus

But anyway, the friendly and enthusiastic staff is always a plus point for customers to come back next time. Because when you enter a shop, if the staff is happy and cute, you are also very comfortable and will take a note to come back, right?

7. ALWAYS FEEDBACK CUSTOMERS ON SOCIAL NETWORKS

Brands that have instant interaction with customers on social networks will create sympathy and love for customers, listening to the smallest comments from customers will make the relationship between customers more intimate. Shops and customers have the attachment and affection of customers for your shop.

Recently, Hunufa has shared the secrets for you to score points with customers. Good luck with your application.

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